Training and Skills Development
Our 300+ courses develop a wide range of skills. We also offer half-day, one day or two day workshops covering Microsoft 365 applications (such as Word, Excel, PowerPoint and Outlook), successful meetings, time management, customer services and operations and a number of other subjects.
We deliver a range of leadership development solutions. These include workshops, our 'Developing Leaders' programme and 360 degree feedback services as well as 1-2-1 coaching and facilitated group sessions. We offer Lumina Leader and The Leadership Practices Inventory ®, delivered by qualified practitioners.
Your organisation relies on teams that work well and can deliver. We have worked with a wide range and large number of clients looking to improve team performance and dynamics. We use proven approaches and tools to build team capacity and performance. Our approach starts with understanding how your teams are working and exploring the options available to build and support them
Negotiation and Conflict Management
Whatever the size of your organisation or business, delivering a high level of customer service and experience is critical. We are able to provide guidance and training from suitably experienced and qualified experts on improving customer operations and service. Our solutions can help you to optimise service levels, improve performance and reduce overall costs.
Negotiation and conflict management skills are useful for all of us and essential for anyone leading or aspiring to lead. We offer a range of negotiation and conflict management training, including half day, one day and two day workshops designed to build stronger capabilities in participants and improve understanding of negotiation and conflict management.
